READY TO WEAR

• RTW Items must be returned within 14 days of receiving your order.
• RTW Items must be unworn and unwashed.
• Swimwear cannot be returned for health and hygiene reasons.
• RTW Items must have all tags attached.
• Any RTW returns must be made at your own cost however you must obtain your proof of postage until you have received your refund, just in case your order is lost on its way back to The Royal Orange.

MADE TO ORDER

No refund or exchange on any items bought from the company. But if you have any major problems with your purchase please contact us within 3 days of receiving your items at info@theroyalorange.com. All items are made from sizing chart measurements. If the item is non stretch and your measurements fall in-between sizes please go with the bigger size. 

Store Credit is granted by management decision only.

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For items received after this time period, we reserve the right to deny your request. All items must have a tracking provided by the customer before any action is taken. All exchange items must be mailed back within 5 business days from granted exchange. Please ensure you read all sizing/wash care info carefully before making your purchase and if you need any more info please contact us through the contact page.

NOTE: All items are ” Made Upon Order”, they are made with great care. Treat ordered items with respect, and be sure to follow care instructions on the care label.

Ready to Wear Shipping:

Please note estimated shipping times include processing time for out RTW are calculated from the date the order is placed. 

Shipping for Made to Order Only

Orders are packed and shipping Monday-Friday

Tracking numbers are emailed upon shipment

*EXPRESS PROCESSING BY REQUEST ONLY

All shipping for items takes 2-3 days via USPS ground mail AFTER processing is complete. business days (USA) for delivery.

*International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient.

Once packages leave our facility, we are no longer responsible for those packages. Lost, stolen, or damaged packages will not be our responsibility. Once your shipment is in possession of the United States Postal Service it is their responsibility to deliver your package in a timely manner. Once USPS confirms a delivery was made we are no longer responsible . If the post office confirms that the package was received, we can not be held responsible for the package. 

We are not responsible for wrong addresses provided to our system. Even a missing apartment/unit number can cause your package to be returned as “undelivered”. Please verify that your shipping address is correct when you receive your order confirmation email and contact us right away if you notice a discrepancy. Otherwise, you may not receive your order and it may return back to us. We will be happy to reship the order once the prior order is received and when the buyer pays for the cost of reshipping. This is regardless of the method of shipping chosen.

As we are a US based company, our products will come with US sizing, but not to worry, all product sizes have been converted accordingly to match sizes in your country. Check out our size guide HERE then check to make sure this matches the size you have ordered.

All MTO items are made from the sizing chart measurements. If the item is non stretch and your measurements fall in-between sizes please go with the bigger size.

​Note: Please use the correct sizing chart when placing your order.

WAIST-MEASURE AROUND THE SMALLEST AREA OF YOUR NATURAL WAIST. NORMALLY IT IS THE SECTION WHERE YOUR BODY CREASES WHEN YOU BEND SLIGHTLY TO THE SIDE

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HIPS– STANDING WITH YOUR FEET TOGETHER, MEASURE AROUND YOUR HIPS AT THE WIDEST POINT USUALLY OVER YOUR BOTTOM OR AT THE TOP OF YOUR THIGHS BELOW YOUR NATURAL WAISTLINE.

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LENGTHS– GARMENTS LENGTHS CAN DIFFER FROM STYLE TO STYLE, SO FOR DRESSES AND SKIRTS,REFER TO THE INDIVIDUAL PRODUCT DESCRIPTION AND DETAILS